Shipping policy
Free standard shipping
Oak & Wisp offers free standard shipping on all orders to the contiguous 48 United States and Washington, DC, with no minimum purchase. Applicable sales tax is displayed at checkout.
Delivery coverage
We currently ship to street addresses in the contiguous 48 US states and Washington, DC. Alaska, Hawaii, US territories, military addresses and international destinations are outside our standard delivery area. Please use a street address rather than a PO box, as some products travel by couriers that cannot deliver to PO boxes.
Order processing
We submit and pay supplier orders within 1 business day. Allow 2–5 business days in total for our order handling and supplier preparation before dispatch. Business days are Monday–Friday, excluding public holidays.
Estimated delivery
Products ship directly from our fulfillment partners in the United States or China. The Shipping & returns section of each product page lists its origin, processing time, transit estimate and total estimated arrival time.
| Fulfillment origin | Processing | Transit after dispatch | Total from ordering |
|---|---|---|---|
| United States | 2–5 business days | 2–10 business days, depending on product | 4–15 business days, depending on product |
| China | 2–5 business days | 7–15 business days | 9–20 business days |
For example, our Cascade, Aurora, Auris, LuxeRay, Brillo and Lior lamps have an estimated 3–5 business days in transit, or 5–10 business days total from ordering. Product-specific estimates take precedence over the broad ranges above. Delivery dates are estimates, not guarantees; carrier delays, holidays and customs can affect arrival.
Tracking and separate packages
We email tracking information after dispatch when it becomes available. Tracking may take time to show the first carrier scan. Orders containing multiple items may arrive in separate packages on different days.
Delays or delivery problems
If your order has not arrived by the end of the stated estimate, contact support@oakandwisp.com with your order number. We respond within 2 business days and will investigate with our fulfillment partner. If we learn of a material delay before dispatch, we will contact you about the updated estimate and available options. For damaged, defective or incorrect items, see our return and refund policy.