Refund policy

Returns and refunds

Change-of-mind returns

We do not accept returns or exchanges for a change of mind, including an item no longer being wanted. Please check the product specifications, dimensions and options before ordering.

Damaged, defective or incorrect items

If your order arrives damaged, defective or incorrect, contact Oak & Wisp at jacob.neel@gmail.com as soon as you notice the issue. Include your order number, a description of the problem and, where possible, photos of the item and packaging.

Support reviews each request individually and will explain the appropriate remedy, which may include a replacement or refund. If a return is required for a confirmed damaged, defective or incorrect item, we will provide return instructions and cover the approved return shipping cost. Please do not send an item back before receiving instructions; the return address depends on the item.

Refunds

We will confirm any approved refund by email. Refunds are issued to the original payment method. Your bank or payment provider may take additional time to post the credit.

Your rights

This policy does not limit any rights or remedies you have under applicable consumer law.